FAQs
WHAT IS BELACQUA?
BELACQUA is a premium lifestyle brand inspired by the beauty and fluidity of water. We create timeless, elegant designs to empower women with confidence and versatility.
WHERE ARE YOUR PRODUCTS MADE?
All BELACQUA pieces are crafted with care in Bali, using high-quality materials and sustainable practices.
HOW CAN I PLACE AN ORDER?
Simply browse our collections, add your desired items to the cart, and proceed to checkout. Squarespace’s secure payment gateway ensures your transaction is safe.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, PayPal, and other payment methods supported by Squarespace.
MAYBE YOU WANT TO LAUNCH A BUSINESS?
If you need to make changes to your order, please contact us at [belacqua.id@gmail.com] within 24 hours of placing it.
WHERE DO YOU SHIP TO?
Currently, we ship to [list countries or regions]. We’re working to expand our delivery options soon!
WHAT ARE YOUR SHIPPING RATE?
Shipping rates depend on your location and will be calculated at checkout. For pre-orders, shipping is included in the price.
WHEN WILL I RECEIVE MY ORDERS?
For pre-order items like the Anyelir Dress, delivery timelines is within 5-8 days once your order is processed.
WHAT IS YOUR RETURN POLICY?
We accept returns and exchanges within 14 days of receiving your item, provided it is unworn and in its original packaging. For pre-order items, returns will be processed once production is complete. Contact us at [belacqua.id@gmail.com] with your order number and reason for return, and we’ll guide you through the process.